HP Deskjet 995ck Color inkjet Printer - troubleshooting a connection to a PC

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troubleshooting a connection to a PC

more than one hp deskjet 995c is discovered

If two or more hp deskjet 995c series printers are within range, the sending device
will display multiple hp deskjet 995c printer icons.

Each printer icon displays the printer’s

Bluetooth device name

(see page 69).

To find the Bluetooth device name of a specific printer:

1. Press and hold down the

Cancel

(X) button for 4 seconds to print a Bluetooth

Configuration page.

2. Select the icon with the Bluetooth device name listed on the Bluetooth

Configuration page.

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62

after HCRP installation the printer icon does not appear in My Printers list

The printer’s encryption settings may be incorrect if the printer icon does not appear
in the

My Printers

list after you have done the following:

Installed the printer software

Run the

Bluetooth Connection Wizard

to establish an HCRP connection to the

printer

Follow these steps to correct the printer’s encryption settings:

1. Press and hold down the

Cancel

(X) button for 4 seconds to print a Bluetooth

Configuration page.

2. Find the Encryption Required line item on the Bluetooth Configuration page:

if the Encryption Required
line reads...

Then...

Encryption = 0

Encryption Off

The printer does not require encryption.

Encryption = 1
Encryption On

The printer requires encryption.

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63

3. Click

Start

>

Control Panel

, then do one of the following:

4. Click the

Bluetooth

tab.

5. Select the printer from the

Devices

list, then click

Remove

.

Category View

Classic View

Double-click the

Wireless Link

icon.

Click

Printers and other Hardware

,

then click the

Wireless Link

icon.

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64

6. Follow the instructions beginning at

step 4

on page 11.

On the

Authenticate the device?

screen, do one of the following:

if the Encryption Required
line reads...

Then...

Encryption = 0

Encryption Off

Click

No

, then click

Next

.

Encryption = 1
Encryption On

Click

Yes

, then click

Next

.

You will be prompted for the printer’s PIN
Code. Enter the PIN code.

You can also

reset your printer to factory defaults

which has

encryption/authentication OFF.

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65

print to file error message appears

1. Click

Cancel

on the

Print to File

error message, then close all applications.

2. Re-open an appropriate application, then print a document.

If the problem persists, follow these steps to locate the COM port number:

1. Click

Cancel

in the Print to File error message, then close the application.

2. Click

Start

>

Programs

>

3Com Mobile

>

Bluetooth Connection Manager

.

The Bluetooth Connection Manager opens.

3. Click

Tools

>

Com Port

.

The Bluetooth COM Ports dialog box appears.

4. Note the COM port number of the 3Com Bluetooth Serial Client port.

For instance, in the above example the 3Com Bluetooth Serial Client port is
COM4.

5. Click

Close

to close the Bluetooth COM Ports dialog box.

Follow these steps to select the appropriate printer and Bluetooth wireless port:

1. Click

Start

>

Settings

>

Printers

.

2. Click the

hp deskjet 995c series printer

icon.

3. Click

File

>

Properties

.

4. Click the

Ports

tab.

5. Select the Bluetooth wireless port, click

Apply

, then click

OK

.

6. Open an application, then print a document.

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If the problem persists, follow these steps:

1. Click

Cancel

in the Print to File error message, then close the application.

2. Click

Start

>

Programs

>

Hewlett-Packard

>

hp deskjet 995c series

>

hp deskjet

995c series Uninstall

.

3. Follow the onscreen instructions.

4. Insert the printer software CD into the computer’s CD-ROM drive, then reinstall

the printer software.

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